First, make sure you have an active OneSuite account with a sufficient balance and you are subscribed to OneSuite Fax Plus.

Then with all you need is Internet Access and a browser on any computer, PC or Mac, or any smart phone, iPhone or Android. Login to your onesuite account and your are good to go!

Get started with OneSuite WebFax. A complete Help Guide is available at the upper right corner of the OneSuite WebFax. 

OneSuite offers web-based WebFax, you do not need to download any programs. Just log in to your OneSuite account to start sending faxes via the internet.

It’s our browser-based, Mac and Windows friendly, Internet fax sending solution, so you can send faxes from anywhere in the world, as long as your have Internet connectivity, and access your contact list on the go, even when you are away from your own personal computer.

Start sending web faxes by logging into your OneSuite account, on the left menu, go to OS Fax, and click on option "Send Web Fax."

When you send a fax, you will receive a delivery confirmation email from "OneSuite Fax" in your registered email. A copy of the fax message will be attached as a .pdf file to the email notification.

Yes. By default, delivery confirmation of successful and failed faxes is sent to your OneSuite registered email address. However, you may change the forwarding email address on My OneSuite Fax Plus page under My Account.

Yes. You may turn off the feature anytime. Please go to My OneSuite Fax Features page under My Account.

OneSuite Fax allows for 100 pages at a time. However, transmission may be canceled if submission is not completed within 180 minutes.

The transmission will be canceled if the file submission is not completed within 180 minutes.

Enter the number just like making an international call from U.S. or Canada. 011 + country code + area code + phone number.

Yes. With OneSuite Fax Plus, failed faxes are automatically resent with 3 attempts, with every attempt taking place every 5 minutes. Note that only the failed fax pages will be resent. For example, in a case where a transmission of a 20-page fax fails on the 15th page, OneSuite Fax Plus automatically resends the 15th and the following pages.

.pdf is the only attachment file type supported by OneSuite WebFax (reminder: please make sure your document is formatted within margin to ensure the recipient’s fax machine will print properly):

Each Internet fax page is billed by its transmission duration, in 1-minute increments. It is generally assumed 1 page = 1 minute; duration may be affected by the baud rate of the receiving fax machine, line quality, or graphic intensity of the document.

No, you do not need to set anything up. Once you have subscribed to OneSuite Fax Plus, just log into your OneSuite account, find "OS Fax" on the left menu link, and click "Send Web Fax."

You can then start sending faxes.

Your OneSuite WebFax Contact List stores contact information about recipients to whom you are sending faxes. This information can include a contact’s name, fax number, address, company and business address, etc.

In OneSuite WebFax, you can access your Contact List by clicking on "Contacts," on the left hand column.

To learn more about using the OneSuite WebFax Contacts, log in to OneSuite WebFax and refer to the Help Guide at the upper right corner. Choose Contacts.

Yes. You can import your address book from Outlook, Outlook Express or Lotus Notes 8.5 after you have saved it as a .csv file. For exporting instructions, please refer to your email client.

Before uploading the contact list, please make sure the format is acceptable by OneSuite Webfax. You may download a sample file by clicking the Upload Contact icon and then the "Download Sample File" button. Step-by-step instructions are available in the WebFax Help menu, under "Contacts."

Yes. This feature is called “broadcast fax.” With OneSuite Fax Plus, you may simultaneously send a fax to multiple recipients.

For OneSuite WebFax users, please refer to the OneSuite WebFax help section "Creating and Sending a Fax" then choose "Adding One or More Recipients to a Fax."

Broadcast fax is the OneSuite WebFax feature that allows users to send a fax to multiple recipients at the same time

To send a broadcast fax, you must create and save the contacts you wish to send the fax to, then add the recipients to the fax. Setting up contact groups is the easiest and fastest way to send bulk fax. You can create a group, select contacts to add into the group, then select the group as recipient for the fax you are composing. It's really simple and self-explanatory.

For step-by-step instructions, please refer to the Help guide in OneSuite WebFax, under "Contacts"