Your OneSuite.com account expiration will be extended six months after the most recent of any of the following:

1. the date of purchase, the date of your most recent recharge;
2. the date of your last SuiteTreat bonus redemption;
3. the date of your last outbound usage (including calling card usage, VoIP outbound call usage, outbound fax or call forwarding usage); or
4. the date of recent subscription fee charge (only applies to expiring accounts).

Effective 11/1/2024, OneSuite Business (Legacy) stopped accepting new signups. Please check out www.onesuitebusiness.com for our virtual phone system made for small businesses. 

Your account summary provides up-to-the-minute information on your account number, balance, expiration date and PIN(s).

Your usage history gives you the date, time, rate, duration, cost, and origination and destination numbers for each call you've made. It will display call activity for the past 3 months.

OneSuite highly recommends that you print or save your own usage history on a monthly basis. After 3 months, OneSuite will keep your usage history in the archive, up to the last 5 years. Should you ever need usage history that is no longer available from your account login, please contact our customer support. Please be reminded that a service fee may incur upon your archived CDR request. Please see the service charge below:

Archived usage history will be provided in a purely text format. You may use any word processing software or spreadsheet software to open the file. To request your archived usage history in any other format, please refer to the charge from the table above.

Should you ever believe that there is an error in your account, please contact Customer Service as soon as possible. Let them know why you believe there is an error, and they will promptly get back to you and correct any problems.

Go to OneSuite's login page, enter your correct OneSuite user name and password, and then click on the 'Sign In' button.

For your security, we will disclose an account password/PIN to the original purchaser only.

To recover your account password or login in information, go to My Account, and click on "forgot your password?"

To recover your Hybrid Long Distance service PIN, You will need to contact customer support at 866-417-8483 (866-41SUITE) and provide all of the relevant data you submitted when you purchased the service. Your request will be processed promptly, and you will receive your PIN over the phone once we verify your identity.

Sign in to your OneSuite.com account, then click on the RECHARGE on the top menu bar.

Please verify your login name and password as they are case sensitive. If you are unsure of your login information, please click on “Forgot your password?” near the login fields.

Yes. In a regular OneSuite accout, you may have up to 3 sub-accounts and PINs for long distance calling.