1. Log in to your OneSuite account
2. Select LONG DISTANCE on the left side menu, click on CALLBACK
3. Enter the phone number where you wish to be called back at
4. Enter the destination phone number you would like to call
5. Click on "CALL NOW" upon completion. You’ll be prompted with confirmation and approximate talk minutes allowed based on your account balance
6. System will call you back within minutes and then connect you to the other party

1. Log in your OneSuite App
2. Go to Callback > Set up call back numbers
   • Enter the phone number where you wish to be called back at
   • Enter the destination phone number you would like to call
3. Click on "CALL NOW" upon completion. You’ll be prompted with confirmation and approximate talk minutes allowed based on your account balance.
4. System will call you back within minutes and then connect you to the other party

Yes. Make sure you check the box for "Do not show as Caller ID" under your "Call me back at" number. Therefore, the system will not display your caller ID to the receiving party.

Yes. Make sure you uncheck the box for “Do not show as Caller ID” under your “Call me back at” number. The system will then display your caller ID to the receiving party.

However, displaying caller ID depends on the recipient carrier‘s access to the industry database. OneSuite has no control over whether or not carriers at the receiving end choose to update their databases.

You could choose OneSuite VoIP or OneSuite Callback as your default calling method, for calls made through Contacts within OneSuite App. Or you could choose “Ask for each call” for each calling scenario.

Balance & Minute Announcements are disabled when using Callback. You will, however, be notified of your approximate talk time as soon as we confirm that your request is received on the Callback user interface.