Please make sure that your account is still active and with at least $2.00 balance. Also, your phone needs to be able to accept calls from withheld numbers, as well as not withholding its own number.

No, callback can only be triggered upon request.

Our system should process your callback request within minutes. If it takes longer than usual to receive a Callback, the system may be experiencing issues connecting to your number and will retry the attempts for 3 times. Please also make sure you have included country code in both of the numbers for our system to process your request successfully.

If you did not receive a callback within 3 minutes, please check the phone numbers entered, and resubmit your request.